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Enable Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second verification step when logging in. This guide will help you set up and manage 2FA for your account.

What is Two-Factor Authentication?

Two-factor authentication requires two different types of verification:

  • Something you know (your password)
  • Something you have (a temporary code from an authentication app)

    • This ensures that even if someone discovers your password, they cannot access your account without also having access to your authentication device.

    Setting Up 2FA

    Prerequisites

    • You must have a smartphone or device that can run an authenticator app
    • We recommend using Google Authenticator
    • Ensure you have the latest version of the app installed

    Enable 2FA for Your Account

  • Access Security Settings

    • Log in to your account
    • Click on your profile picture in the top-right corner
    • Select "2-factor authentication" from the dropdown menu

  • Initiate 2FA Setup

    • Click the "Enable Two-Factor Authentication" button

  • Set Up with Authenticator App

    • Scan the displayed QR code with your authenticator app
    • Alternatively, you can manually enter the provided secret key
    • Enter the 6-digit code shown in your authenticator app to verify setup

  • Save Recovery Codes

    • You will be presented with recovery codes
    • Download or copy these codes and store them in a secure location
    • These codes allow you to access your account if you lose your device

  • Confirmation

    • Once verified, 2FA will be enabled for your account
    • Click "Finish" to complete the setup

    • Using 2FA for Login

    After enabling 2FA, your login process will change:

  • Enter your email and password as usual
  • On the second screen, enter the 6-digit code from your authenticator app
  • The code changes every 30 seconds, so make sure to use the current code

    • Managing Your 2FA Settings

    Disabling 2FA

  • Go to Account Settings > Security
  • Click "Disable 2FA"
  • Confirm your decision by entering your password
  • 2FA will be disabled for your account

    • Regenerating Recovery Codes

    If you've used up your recovery codes or want to generate new ones:

  • Go to Account Settings > Security
  • Click "Regenerate Recovery Codes"
  • Confirm by entering your password
  • Save your new recovery codes securely

    • Changing Your Authenticator Device

    If you get a new phone or need to change your authentication device:

  • Go to Account Settings > Security
  • Click "Reset 2FA"
  • Follow the steps above to set up 2FA with your new device

    • Troubleshooting

    Lost Access to Authenticator App

    If you've lost access to your authenticator app but have recovery codes:

  • On the 2FA verification screen, click "Use a recovery code"
  • Enter one of your recovery codes
  • After logging in, set up 2FA with your new device immediately

    • Lost Access to Both Authenticator and Recovery Codes

    If you've lost access to both your authenticator app and recovery codes:

  • Contact your administrator or support team
  • You will need to verify your identity through alternative means
  • Your administrator can reset your 2FA settings

    • Best Practices

    • Never share your 2FA codes with anyone
    • Store recovery codes securely, separate from your password
    • Consider using a password manager that supports 2FA backup
    • Update your authenticator app regularly
    • If you suspect unauthorized access, change your password and regenerate 2FA settings immediately