Enable Two-Factor Authentication
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second verification step when logging in. This guide will help you set up and manage 2FA for your account.
What is Two-Factor Authentication?
Two-factor authentication requires two different types of verification:
Something you know (your password)
Something you have (a temporary code from an authentication app)
This ensures that even if someone discovers your password, they cannot access your account without also having access to your authentication device.
Setting Up 2FA
Prerequisites
- You must have a smartphone or device that can run an authenticator app
- We recommend using Google Authenticator
- Ensure you have the latest version of the app installed
Enable 2FA for Your Account
Access Security Settings
- Log in to your account
- Click on your profile picture in the top-right corner
- Select "2-factor authentication" from the dropdown menu
Initiate 2FA Setup
- Click the "Enable Two-Factor Authentication" button
Set Up with Authenticator App
- Scan the displayed QR code with your authenticator app
- Alternatively, you can manually enter the provided secret key
- Enter the 6-digit code shown in your authenticator app to verify setup
Save Recovery Codes
- You will be presented with recovery codes
- Download or copy these codes and store them in a secure location
- These codes allow you to access your account if you lose your device
Confirmation
- Once verified, 2FA will be enabled for your account
- Click "Finish" to complete the setup
Using 2FA for Login
After enabling 2FA, your login process will change:
Enter your email and password as usual
On the second screen, enter the 6-digit code from your authenticator app
The code changes every 30 seconds, so make sure to use the current code
Managing Your 2FA Settings
Disabling 2FA
Go to Account Settings > Security
Click "Disable 2FA"
Confirm your decision by entering your password
2FA will be disabled for your account
Regenerating Recovery Codes
If you've used up your recovery codes or want to generate new ones:
Go to Account Settings > Security
Click "Regenerate Recovery Codes"
Confirm by entering your password
Save your new recovery codes securely
Changing Your Authenticator Device
If you get a new phone or need to change your authentication device:
Go to Account Settings > Security
Click "Reset 2FA"
Follow the steps above to set up 2FA with your new device
Troubleshooting
Lost Access to Authenticator App
If you've lost access to your authenticator app but have recovery codes:
On the 2FA verification screen, click "Use a recovery code"
Enter one of your recovery codes
After logging in, set up 2FA with your new device immediately
Lost Access to Both Authenticator and Recovery Codes
If you've lost access to both your authenticator app and recovery codes:
Contact your administrator or support team
You will need to verify your identity through alternative means
Your administrator can reset your 2FA settings
Best Practices
- Never share your 2FA codes with anyone
- Store recovery codes securely, separate from your password
- Consider using a password manager that supports 2FA backup
- Update your authenticator app regularly
- If you suspect unauthorized access, change your password and regenerate 2FA settings immediately